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ORDER TERMS AND CONDITIONS

Our company shall not be held accountable for any errors arising from the following factors:

  1. Spelling, punctuation, and grammatical errors.

  2. Low-resolution or low-quality graphics and images.

  3. Damaged fonts.

  4. Transparency issues.

  5. Artwork files not submitted in accordance with our specifications.

  6. Errors in user-selected options, including size, quantity, paper, and finish.

  7. Duplicate orders submitted by the user.

  8. Incorrect files uploaded.

  9. Incorrect file orientation.

Please note that these factors are beyond our liability, and it is the responsibility of users to ensure the accuracy and quality of their submitted materials.

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Artwork Submission

When submitting your artwork to us, please ensure that your artwork has a
1/4” (0.25) bleed all around. This will ensure that when we cut the prints down,
there is no white around the edges. eg. if you need your print size at 5” x 7”,
ensure your artwork is sized to 5.25” x 7.25” (including extra bleed)
We are keen on quality, and to provide the highest quality print, please submit
your file in any of the following formats

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  • .pdf

  • .ai

  • .eps

Note.
ensure that
all texts are outlined and images are embedded.
We are not opposed to accepting .jpeg and .png files, however ensure that
the resolution is at least 300 dpi for the best print results.

Artwork Request

We offer designing and would be happy to assist you, however, please bear in mind that in order for us to deliver expectations, we need time to brainstorm, conceptualise the design in its entirety which include layout, colour palette, font selection and ensure that the message you are trying to convey is
captivating, creative and a conversation piece. As you know, we are not your run of the mill creative studio or print shop. We take pride in producing work we are proud of and that sets you apart from the rest. With that said, please see our standard design turnaround times. In the event, that we are unable to meet your request based on our workload, we will advise you from the start
and propose a more realistic timeframe that both parties can agree on.


Corporate | Business Stationery

 

  • Logo Design -10 Business days during our office hours

  • Corporate Event Menu Design - 5 Business days during our office hours

  • Packaging Design- 10 Business days during our office hours

  • Banner Design - 5 Business days during our office hours

  • Brochure Design - 8 Business days during our office hours

  • Gift Certificate Design - 5 Business days during our office hours

  • Restaurant Menu Design - 8 Business days during our office hours

  • Loyalty Card Design - 5 Business days during our office hours

  • Ticket Design - 5 Business days during our office hours

  • ID Card Design - 5 Business days during our office hours

  • T-Shirt Design - 5 Business days during our office hours

  • Corporate Event Invitation Design - 5 Business days during our office hours

  • Business Card Design - 5 Business days during our office hours

  • Letterhead & Envelope Design - 5 Business days during our office hours

  • Notebook Design - 5 Business days during our office hours

  • Product Label Design - 5 Business days during our office hours

  • Favour Label Design - 3 Business days during our office hours

  • Press Kit Design - 3 Business days during our office hours

  • Poster Design - 5 Business days during our office hours

  • Instagram Post & Instagram Story - 3 Business days during our office hours

  • Flyer Design - 5 Business days during our office hours

  • Newspaper Ad - 5 Business days during our office hours

  • Tag Design - 3 Business days during our office hours


Wedding Stationery Design​

  • 5 Business days during our office hoursInvitation -

  • 3 Business days during our office hoursMenu -

  • 5 Business days during our office hoursProgramme -

  • 3 Business days during our office hoursTag Design -

  • 3 Business days during our office hoursFavour Label Design -

  • 3 Business days during our office hoursWedding Signs -

  • 3 Business days during our office hoursSeating Chart -

  • 3 Business days during our office hoursWelcome Sign -

  • 3 Business days during our office hoursFood signs -

  • Place cards & Table Numbers -3 Business days during our office hours

 

Note: Weekends or public holidays not included


Note: When submitting artwork request, please include the following:


•Colours
•Fonts (if you are specific):
•Look and feel expected (send photo inspiration) :
•Artwork Size (where applicable):
•Detailed description of what you need designed:
•Text to be included in the artwork:
•Hi Res logo to be include:

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High Resolution Images to include ( if required or we can provide stock images):
•Brand Identity document (if available):
•State if artwork will be used for electronic or print purposes or both:
•For social media artwork, you will need to advise us of the platform so the artwork can be sized appropriately (eg. instagram post, instagram story, facebook, WhatsApp email blast.)

Print Production Turn Around Time

General Print Jobs
Same Day Turn Around Time
You will need to send artwork before 9am of that day
Applicable to:
•Print only job
•Print & cut job


Next Day Turn Around Time
Artwork between 9:01am - 7pm from the previous day will be delivered
next day.
Applicable to
•Print only job
•Print & cut job


Assembling Jobs
Jobs that require assembling after print: - folding, binding, laminating,
stitching, stapling, foiling, hole punching, gluing, labelling/tagging
packaging.
Turn around time
2-8 business days
depending on the level of assembling
and quantity. Contact customer service for a specific time frame.

Payment Methods

- Credit / Debit Cards

- Paypal

- WiPay

- Wire transfer

-In store Payment
 

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