SHIPPING AND RETURNS
Shipping Policy
Delivery is provided exclusively through our trusted third-party courier service, DropX Courier. Delivery costs for your order will be automatically calculated and displayed at checkout, varying depending on your location. When the delivery has been initiated , you will receive a Shipment Confirmation email. In the rare event of products damaged or lost during transit, please contact the shipment carrier or our support team to file a claim. As of now, we offer exclusively local delivery to select locations: Half-way-tree, Crossroads, Downtown, Norbrook, Cherry Gardens, Mona, Liguanea, New Kingston, Barbican, Constant Spring, Manor Park, Papine, Hope Pastures, Spanish Town, Portmore. For detailed information on returns, kindly refer to our Return & Refund Policy.
Return & Exchange Policy
At Print Defined, we want you to be delighted with your purchase. We strive to provide you with top-quality products and services. However, we understand that sometimes things may not go as planned. We cannot accept responsibility for errors on the customer's side, including flaws in the design submitted or other customer-generated issues. If, however, an error is made on our part, we are committed to making all possible efforts to rectify the issue promptly. We value your experience with us and encourage you to get in contact if you encounter any concerns. Our dedicated support team is here to work with you and find a solution that will address your issue as soon as possible. Your satisfaction is important to us, and we will do our best to make it right.